Refunds & the 14-Day Money-Back Guarantee
Last updated: 14 October 2026 · JL Logic is a brand of KH Consultancy, operated by Jetlink Investments Pty Ltd (ACN 129 364 870), as trustee for The KL Humphries Family Trust (ABN 61 385 064 967).
The short version: every product we sell is covered by a 14-day money-back guarantee. If it is not right for you, email us within 14 days of your purchase and we will refund every cent.
What is covered: every JL Logic digital Product and any optional add-on purchased at checkout.
How to claim: email [email protected] from the address you used to purchase.
How long it takes: qualifying refunds are processed within 7 business days, for the full amount you paid.
Your statutory rights: this guarantee is provided in addition to your rights under the Australian Consumer Law. It does not replace them, and nothing here limits them.
At a Glance
| How long do I have? | 14 days from your original purchase date. |
|---|---|
| Do I need to give a reason? | No. There is no form to complete and no reason you need to justify. |
| What does it cover? | Every JL Logic digital Product and any optional add-on purchased at checkout. |
| How do I claim? | Email [email protected] within 14 days, from the email address used for the purchase. |
| How long until I am refunded? | Within 7 business days of a qualifying request. |
| Are fees deducted? | No. We refund the full amount you paid, including third-party payment processing fees. |
| Is this instead of my ACL rights? | No. It is in addition to them. Your Australian Consumer Law guarantees apply regardless of this policy. |
1. The Guarantee in Full
Our Guarantee: “Try the Product. If it is not right for you, email us within 14 days of your purchase and we will refund every cent. No hoops, no awkward questions.”
“No hoops” means exactly that: there is no form to fill in, no cancellation process to navigate, and no reason you need to give us. A single email from the address you purchased with is all it takes.
2. How to Claim a Refund
To qualify for a refund, you need to:
- Notify us in writing by email at [email protected].
- Submit your request within 14 days of your original purchase date.
- Send the request from the email address used for the original purchase.
If you no longer have access to that mailbox, contact us anyway and we will make reasonable efforts to verify your purchase and help.
3. Optional Add-Ons Are Covered Too
Where you purchased an optional add-on at checkout, that add-on is covered by the same 14-day guarantee and may be refunded separately.
You can refund an add-on without refunding your main Product purchase, and you can refund your main Product purchase without refunding an add-on.
4. How Refunds Are Processed
If you qualify for a refund, it will be processed within 7 business days.
We refund the full amount you paid, including any third-party payment processing fees. Those fees are ours to carry, not yours, so we do not deduct them from your refund.
Refunds are returned via your original payment method. Depending on your bank or card issuer, it may take a few additional business days for the funds to appear on your statement.
Where we process a refund, your licence to use the refunded Product ends on the date the refund is issued. From that date you must stop using the Product and delete any copies you hold, including any material you have saved, exported, or duplicated.
We pay refunds under this guarantee regardless of whether you have deleted anything. The obligation to stop using the Product and delete your copies is a separate obligation that survives the refund.
5. When We May Decline a Refund
We may decline a refund where we reasonably believe the request is fraudulent, that the Product has been redistributed or shared in breach of the licence terms, or that the refund request relates to a purchase made by someone other than the person requesting the refund.
6. Your Rights Under the Australian Consumer Law
We are located in Queensland, Australia, and we operate under the Australian Consumer Law (ACL). Our products come with guarantees that cannot be excluded.
Our 14-Day Money-Back Guarantee is a separate, additional promise we make on top of those guarantees. Nothing in this policy, or in our Terms & Conditions, is intended to exclude or limit any mandatory consumer protection rights that apply to you under the laws of your jurisdiction.
If you believe a product we supplied has failed to meet a consumer guarantee, contact us at [email protected] and we will work through it with you.
7. Digital Products
JL Logic Products are digital products. Australian Consumer Law consumer guarantees apply to digital products in the same way they apply to physical goods. A product being digital does not remove your right to a remedy.
Our 14-Day Money-Back Guarantee is a change-of-mind policy that goes beyond what the law requires. It is available to you whether or not anything is wrong with the Product.
8. Before You Lodge a Chargeback
If something has gone wrong, please email us first. We would rather fix it directly, and it is almost always faster than going through your bank.
9. How to Contact Us
Email us at [email protected]. Please write from the email address used for your purchase so we can locate your order quickly.
Post:
KH Consultancy
PO Box 329
Brandon
Queensland, Australia
This Refund Policy forms part of, and should be read together with, our Terms & Conditions (see Section 9) and our Privacy Policy. If there is any inconsistency between this page and the Terms & Conditions, the Terms & Conditions prevail.
The Digital Product Machine is an independent product by JL Logic. It uses Claude and creates finished products in Notion. JL Logic is not affiliated with, sponsored by, authorised by, endorsed by, or otherwise officially connected with Anthropic, PBC or Notion Labs, Inc. Claude is a trademark of Anthropic, PBC. Notion is a trademark of Notion Labs, Inc.
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